Lead time, shipping and warranty
Everything is made to order, so the lead time and the shipping cost are confirmed person by person. Here is the policy, clear, with no invented prices.
The terms
- Made to order
- Each band is made when you order it. The lead time is confirmed over WhatsApp, piece by piece; there is no showroom stock.
- Shipping
- Mexico: courier to be confirmed (DHL, Estafeta or FedEx). Cost and days are quoted over WhatsApp.
- Adjustment
- One half-size change is included. Coordinate it by writing to the workshop; do not buy any return-shipping SKU.
- Limited varnish warranty
- Retouches for the wear of daily use. If the ring breaks or the varnish is ruined by misuse, the repair has a cost.
- Engraving
- Engraving makes the piece custom: the half-size adjustment still stands, changing the design does not.
- Returns
- Write to us before returning any piece. Engraved pieces are not refunded.
- Payment
- For now the consultation is over WhatsApp. Online checkout comes later.
How long does it take?
It is confirmed when you order, over WhatsApp. Each piece is made to order and there is no showroom stock.
Can I change the size?
Yes, one half-size adjustment is included. Coordinate it with the workshop.
What does the warranty cover?
The retouch of the varnish for the wear of daily use. Structural damage or varnish ruined by misuse is repaired at a cost.